Valor Egypt – Privacy Policy

Last updated: 20 November 2025

Welcome to Valor Egypt (“Valor Egypt”, “we”, “us”, or “our”).

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us, including through our website and any related online services (together, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are & Contact Details

Company name: Valor Egypt

Country of operation: Arab Republic of Egypt

Main business location: Cairo, Egypt

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

• Email: [email protected]
• Postal correspondence:
  Valor Egypt – Privacy
  Cairo, Egypt

Note: You may also contact us via any additional channels listed on our “Contact” page.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data we collect when you:

• Visit, browse, or use our website or other online interfaces we operate;
• Create an account with us or log into an existing account;
• Purchase or use our products or services;
• Subscribe to our newsletters or marketing communications;
• Contact us via email, phone, contact forms, or social media; or
• Participate in surveys, promotions, or events organized by us.

This Privacy Policy does not apply to third-party websites, apps, or services that may be linked from our Services. Those are governed by their own privacy policies.

3. Definitions

For the purposes of this Privacy Policy:

• “Personal data” means any data relating to an identified or identifiable natural person, such as name, identification number, contact details, online identifiers, or factors relating to that person’s identity. This is consistent with the definition of personal data under the Egyptian Personal Data Protection Law No. 151 of 2020 (“PDPL”). sharkawylaw.com+1
• “Processing” means any operation performed on personal data, whether automated or not, such as collection, storage, use, disclosure, or deletion. sharkawylaw.com
• “You” or “user” means any individual whose personal data is processed by us in connection with our Services.

4. What Personal Data We Collect

We may collect the following categories of personal data:

4.1 Data You Provide Directly

• Identity Data:
  Name, username or similar identifier, title, and any information you choose to include in your profile or communications.
• Contact Data:
  Email address, phone number, and other contact details.
• Account & Authentication Data:
  Login credentials (username and password, stored in encrypted form) and security-related information (such as authentication logs).
• Transaction & Billing Data:
  Purchased products or services, order history, billing address, limited payment information (we generally rely on secure payment processors who handle most payment details).
• Support & Communication Data:
  Content of emails, support tickets, feedback, survey responses, and other communications with us.
• Job Application Data (if applicable):
  CV/resume, cover letters, professional history, education, and other information you provide when applying for roles with us.

4.2 Data Collected Automatically

When you use our Services, we may automatically collect:

• Device & Technical Data:
  IP address, browser type and version, device identifiers, operating system, time zone setting, language preferences, and other technical data.
• Usage Data:
  Pages visited, links clicked, the time and date of your visits, the time spent on pages, and interaction with page elements.
• Log Data:
  System logs, error logs, and security-related logs (e.g. login and logout times, failed login attempts).

4.3 Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and local storage) to:

• Remember your preferences and settings;
• Enable core features such as login sessions;
• Understand how our Services are used and improve performance; and
• Support security and fraud prevention.

You can usually configure your browser to block cookies or alert you when cookies are being used. However, disabling certain cookies may affect the functionality of our Services.

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases, in line with applicable law, including the PDPL: sharkawylaw.com+1

1. Your consent:
   When you voluntarily provide personal data, subscribe to our newsletters, accept optional cookies, or agree to specific processing activities.
2. Performance of a contract or pre-contractual steps:
   When processing is necessary to provide our Services, manage your account, or fulfill your orders.
3. Compliance with a legal obligation:
   When we are required to keep certain records or disclose information to comply with Egyptian laws or regulatory requirements.
4. Legitimate interests:
   When processing is necessary for our legitimate interests (for example, to improve our Services, prevent fraud, or ensure security), and those interests are not overridden by your rights and interests.

6. How We Use Your Personal Data

We use your personal data for the following purposes:

1. Providing and Operating the Services
   • Creating and managing user accounts;
   • Processing orders, payments, and transactions;
   • Providing customer service and technical support.
2. Communication
   • Responding to your inquiries and requests;
   • Sending service-related messages (e.g. updates to terms, security alerts, account notifications);
   • Sending marketing communications where permitted (and where you have not opted out).
3. Improvement and Personalization
   • Analyzing usage and performance to improve our Services;
   • Personalizing content, recommendations, and user experience;
   • Running surveys and collecting feedback.
4. Security and Fraud Prevention
   • Monitoring and protecting against fraudulent, unauthorized, or illegal activity;
   • Detecting and addressing technical issues and vulnerabilities;
   • Enforcing our terms and policies.
5. Legal and Regulatory Compliance
   • Complying with legal obligations under the PDPL and other applicable laws; Global Practice Guides+1
   • Responding to lawful requests from authorities;
   • Establishing, exercising, or defending legal claims.

7. How We Share Your Personal Data

We do not sell your personal data.

We may share your personal data with:

1. Service Providers (Processors)
   Trusted third-party companies who help us operate, develop, and maintain our Services, such as:
   • Hosting and cloud infrastructure providers;
   • Payment processors;
   • Email and communication platforms;
   • Analytics and performance monitoring tools;
   • Customer support and ticketing systems.
   These providers may only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy, subject to appropriate confidentiality and security obligations.
2. Business Partners (Where Applicable)
   In limited cases, we may share data with carefully selected partners to offer integrated services or joint offerings, where this is necessary to fulfill a service you have requested.
3. Legal and Regulatory Authorities
   We may disclose personal data if required by law, court order, or governmental authority, or if we believe such disclosure is reasonably necessary to:
   • Comply with legal obligations;
   • Protect the rights, property, or safety of Valor Egypt, our users, or others;
   • Detect or prevent fraud or security issues.
4. Corporate Transactions
   In the event of a merger, acquisition, joint venture, reorganization, sale of assets, or similar transaction, your personal data may be transferred as part of that transaction, subject to applicable law and ongoing protection of your data.

8. International Data Transfers

Our servers, service providers, and partners may be located in countries other than the one in which you reside. As a result, your personal data may be transferred to, stored, and processed in countries that may have data protection standards different from those of Egypt.

When we transfer personal data across borders, we take appropriate measures to protect it in accordance with applicable law, including the PDPL’s requirements for cross-border data transfers. sharkawylaw.com+1

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of the relationship and the provision of Services;
• For the period required to comply with legal, accounting, or reporting obligations; and
• For the period necessary to resolve disputes and enforce our agreements.

When personal data is no longer needed, we will delete or anonymize it in a secure manner, in line with our internal policies and applicable law. sharkawylaw.com+1

10. Your Rights

Subject to conditions and limitations under applicable law (including the PDPL), you may have the following rights regarding your personal data: signzy.com+2Generis Global Legal Services+2

1. Right to Access
   You can request confirmation of whether we process your personal data and receive a copy of such data.
2. Right to Rectification
   You can request correction of inaccurate or incomplete personal data.
3. Right to Erasure
   You can request deletion of your personal data where:
   • The data is no longer necessary for the purposes for which it was collected;
   • You withdraw consent (where consent is the basis for processing) and there is no other legal basis for processing; or
   • Applicable law requires deletion.
4. Right to Restriction of Processing
   You may request that we restrict processing of your data in certain circumstances (e.g., where the accuracy of the data is disputed pending verification).
5. Right to Object
   You may object to the processing of your personal data where we rely on legitimate interests or where processing relates to direct marketing.
6. Right to Withdraw Consent
   Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
7. Right to Lodge a Complaint
   You may have the right to lodge a complaint with the competent supervisory authority responsible for data protection in Egypt if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details provided in Section 1. We may need to verify your identity before fulfilling your request.

11. Children’s Privacy

Our Services are not intended for children under 18 years of age, and we do not knowingly collect personal data from individuals in this age group.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately so that we can take appropriate steps to delete such data.

12. Security of Your Personal Data

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction, in accordance with applicable legal requirements, including the PDPL’s security obligations for controllers and processors. sharkawylaw.com+1

These measures include, as appropriate:

• Encryption of data in transit where feasible;
• Access controls and authentication mechanisms;
• Secure networks and monitoring for unauthorized access;
• Regular backups and resilience procedures;
• Internal policies and staff training on data protection and confidentiality.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

13. Marketing Communications

We may send you marketing communications about products, services, or events that we believe may be of interest to you, provided that:

• You have requested or consented to receive such communications; or
• We are otherwise permitted to do so under applicable law.

You can opt out of receiving marketing emails at any time by:

• Clicking the “unsubscribe” link in the email; or
• Contacting us at [email protected].

Please note that even if you opt out of marketing communications, you may still receive non-marketing emails from us (e.g. service announcements, security notices, or important account information).

14. Cookies & Tracking Technologies – More Detail

Depending on how you interact with our Services, we may use:

• Essential cookies:
  Necessary for the operation of our Services (e.g., to keep you logged in, manage sessions, and prevent fraud).
• Performance and analytics cookies:
  Help us understand how users interact with our Services so we can improve them.
• Functionality cookies:
  Remember choices you make (such as language or region) to provide enhanced features.
• Advertising or targeting cookies (if used):
  Used to deliver content or advertisements more relevant to your interests.

You may be able to manage cookies via your browser settings, including blocking or deleting them. Note that essential cookies are required for basic site functionality and cannot be disabled without affecting your experience.

15. Third-Party Links and Services

Our Services may contain links to websites, plug-ins, or applications operated by third parties. If you follow these links, those third parties may collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of every site you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we will:

• Update the “Last updated” date at the top of this page; and
• Take additional steps where required by law (such as notifying you through the Services or via email).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal data, you can reach us at:

Valor Egypt – Privacy

Cairo, Egypt

Email: [email protected]

We will do our best to respond to your inquiry within a reasonable time, in accordance with applicable law.

18. Important Legal Notice (Non-Legal Advice)

This Privacy Policy describes how Valor Egypt handles personal data, but it does not constitute legal advice. Data protection laws may evolve over time, and additional requirements may apply depending on your specific circumstances. For advice tailored to your particular situation, you should consult a qualified legal professional.